Hosted Exchange Login Issue (Resolved)
  • Priority - High
  • Affecting Other - Hosted Exchange (MATILDA)

  • 14/07/2013 18:47


    Clients on Hosted Exchange on server Matilda will be experiencing login issues from all Mail Clients and Devices (Outlook, OWA, Mobile Phones)

    Our technicans are currently investigating this issue and we will post updates inside our portal

    14/07/2013 22:00
    Our technicians have resolved the issue and all clients should now be able to connect. If you experience any issues please log a support request with our team. A PIR will be posted when it becomes available.

  • Date - 14/07/2013 18:47 - 14/07/2013 22:00
  • Last Updated - 29/07/2013 15:54
DNS Hosting Issues (Resolved)
  • Priority - Critical
  • Affecting Other - DNS Hosting

  • We are currently investigating an issues causing DNS resolution issues.


    ==
    Update

    It appears that AusRegistry has dropped our DNS Glue Records causing this to occur. We are currently working with AusRegistry to work towards a resolution.

    We apologise for any inconvenience caused.

    Summit NOC Team 
    ==
    Update 0908

    We have now had all issues resolved. If you are still experiencing issues please contact our Support Team on 1300 049 479.

  • Date - 03/05/2013 03:00 - 03/05/2013 09:29
  • Last Updated - 03/05/2013 09:29
MAINTENANCE: Matilda Hosted Exchange (Resolved)
  • Priority - Low
  • Affecting Other - Hosted Exchange (MATILDA)

  • Technicians will be performing routine maintenance on Matilda this evening. During this time email access will not be available.


    Any incoming messages will be queued and delivered once the maintenance period has been completed.

    We apologise for any inconvenience caused.

    Summit NOC Team

  • Date - 27/04/2013 21:00 - 29/04/2013 10:19
  • Last Updated - 29/04/2013 10:19
Hosted Exchange (Resolved)
  • Priority - High
  • Affecting System - Hosted Exchange (MATILDA)

  • 23:10 - Our alerts have indicated an issue with Hosted Exchange server MATILDA - Our technicians are currently investigating this issue and any updates will follow here.


    Our technicians have advised that an upstream carrier has issues and that only some ISP's are having issues connecting. This issue is now resolved.

  • Date - 22/02/2013 23:10 - 23/02/2013 19:31
  • Last Updated - 23/02/2013 19:31
WAIX Emergency Upgrades 04/02/2013 (Resolved)
  • Priority - High
  • Affecting Other - Network Provider

  • Maintenance Starts:    Monday 4th February 2013 22:00 WST
    Maintenance Finish:   Tuesday 5th February 2013 02:00 WST

    Window:         4.0 hours

    Purpose:       Software upgrades to all of IX-Australias Infrastructure 

    Impact:           All MLPA and Bi-lateral Sessions.
    All peering points will be affected, this includes WAIX, VIC-IX and QLD-IX.

    Why:               Due to a potential security issue with the JunOS version running on the portions of the IX Australia Network, WAIA will be scheduling upgrades. This will cause a brief outage within the above window.

  • Date - 05/02/2013 01:00 - 12/02/2013 14:04
  • Last Updated - 02/02/2013 22:46
Vocus Emergency Maintenance Notification - Al (Resolved)
  • Priority - High
  • Affecting Other - Network Provider

  • Vocus Emergency Maintenance Notification - All IP Transit - 3/2/13

    Start Date: Sunday 3rd February 2013, 03:00 AEDT (UTC +11); 05:00 NZDT (UTC +13)
    End Date:  Sunday 3rd February 2013, 05:00 AEDT (UTC +11); 07:00 NZDT (UTC +13)


    Please be advised that there will be emergency maintenance performed in our upstream carrier's network due to a line card failure.

    This will cause a short loss of protection on our international backhaul between NZ and USA, and a protection switch between AU and USA whilst the line card is being replaced during the window above.

    This is a notice for all IP Transit customers. 

  • Date - 03/02/2013 03:00 - 12/02/2013 14:04
  • Last Updated - 02/02/2013 22:43
Melbourne Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Hardware Failure

  • On Friday January 11th we experienced an unscheduled outage on our Melbourne network.  The outage was detected by our monitoring systems and technicians were dispatched to investigate the problem.
    It was found that a core piece of hardware had failed. Our Datacentre Technicians were able to restore services on to our spare hardware that we have for such incidents and services were restored quickly.

    Outage Chronology

    15:42 Monitoring detected Services down
    15:45 Senior Technician departed for Datacentre facility
    16:20 Senior Technician arrived at facility and began investigation
    16:30 Failure identified and mitigated. 
    16:53 All Services Restored

    We apologise for the inconvenience and service rebates have automatically been applied for services which qualify for such rebates.

    For further information please contact 1300 049 749.

    Summit Network Operations Team
    support@summitinternet.com.au
    1300 049 749

  • Date - 11/01/2013 15:42 - 11/01/2013 16:53
  • Last Updated - 14/01/2013 13:09
VIC-IX Peering Outage (Resolved)
  • Priority - High
  • Affecting Other - Carrier Fault

  • We have been advised by the carrier VIC-IX Peering that they are currently experiencing issues with their 3 Melbourne POP's.

    They are currently investigating their issues and will report back to us once they have a resolution.
    --
    Update 1630 - VIC-IX has advised that this outage is only affecting the NextDC M1 portion of their Victorian Network and the cause has been isolated to the upstream VIC-IX carrier. Further update will provided when they come to hand.
    --

  • Date - 16/12/2012 09:00 - 21/12/2012 00:00
  • Last Updated - 01/01/2013 08:42
AAPT / Optus Issues (Resolved)
  • Priority - Medium
  • Affecting Other - Carrier Fault

  • 10:00 - We have been advised by our carrier, AAPT, that they are currently experiencing issues with some routing.

    This outage appears to also be affecting some Optus and TPG/Soul Services.
    We will provide further updates here should they become available.
    --
    AAPT has confirmed that this issue is now resolved.

  • Date - 14/12/2012 10:00 - 14/12/2012 22:00
  • Last Updated - 16/12/2012 15:42
Scheduled Maintenance/Outage Notice: Friday (Resolved)
  • Priority - High

  • Summit Internet

    We'd like to take this opportunity to let you know about work we will be performing that will impact your service with Summit. This maintenance is performed to ensure we can continue to provide you the highest quality hosting service possible.

    Whilst we try and minimise the impact by scheduling this work outside of business hours, please take the time to read the details below and understand the impact that it may have to your business. Please note the end time is an ETA and we do expect to complete the works in a shorter time frame.

    Please do not hesitate to contact us prior to the maintenance window should you have any questions about this maintenance.

    Scheduled Maintenance/Outage Notice: Friday 23rd November!

    Services Affected: cPanel Website Hosting & Virtual Private Servers

    Maintenance/Outage Window
    Start Date: Friday 23rd November 2012
    Start Time: 2200hrs (10:00pm) AEDST GMT+11

    Finish Date: Saturday 24th November 2012
    Finish Time: 0400hrs (4:00am) AEDST GMT+11

    Planned Maintenance
    1. 1. Core Network Upgrade: Upgrade of CISCO Networking Infrastructure.
    2. 2. Hosting & VPS Servers: Upgrade of Virtualisation Hosts Hardware and Software & Decommissioning of Old Hosts.
    3. 3. Firewall Upgrade! s: Upgrade existing firewall infrastructure.
    We t hank you for your understanding and look forward to continuing to provide you with the highest level of service.

    Regards,

    Summit Internet - Network Operations Team
    Phone: 1300 049 749
    Email: support@summitinternet.com.au

  • Date - 23/11/2012 22:00 - 15/12/2012 02:00
  • Last Updated - 14/12/2012 14:33
Unscheduled Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Carrier Issue

  • 15:16 - Our network operations team have been alerted to an increase in BGP changes with our upstream carrier and are currently investigating the issue.


    15:20 - It has been identified by our NOC that 2 of our carriers (Vocus & AAPT) are currently experiencing issues due to problems coming from the Pipe Networks network. We have lodged faults with these carriers and are monitoring the situation.

    15:28 - Carriers have responded to our NOC team and have advised they are currently investigating the issue.

    15:38 - All services have now been restored. We apologies for the inconvenience.

    --
    Details: Due to a fault outside the Summit network, we experienced an outage from our carriers. Our carriers acted quickly to ensure service was restored as soon as possible. This outage was wide-spread across many ISP's and Hosting Providers.
    --

  • Date - 13/12/2012 15:16 - 13/12/2012 15:38
  • Last Updated - 14/12/2012 14:21
cPanel DNS Cluster Maintenance (Resolved)
  • Priority - Low
  • Affecting System - cPanel DNS Cluster

  • We are currently performing maintenance on our cPanel Global DNS Cluster in preparation for adding a new server.

    There will be no outage experienced during this time.

  • Date - 04/08/2012 21:00 - 04/08/2012 23:00
  • Last Updated - 05/08/2012 00:06
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